Question 1

Booking terms & conditions

Accepted Answer

Please take the time to read and understand the booking conditions below before booking. By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your participation agreement. 
If we accept your booking we will issue a invoice.  A contract will exist between us from the date we issue the invoice or if you book within 30 days of departure the contract will exist when we accept your payment.  Please refer to your agreement document for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date.  If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
This participation tour agreement (the “Agreement”) is entered into by and between African Conversations and Connections, LLC, a New York limited liability company, with its principal office at PO Box 150405 Brooklyn, NY 11215 (the “Agent”) and the person(s) listed in Schedule 1 (the “Travelers”, and together with the Agent, the “Parties” and each a “Party”).
Tour Booking; Payments and Surcharges.
Information; Documents; Insurance.
Cancellation.
Authority on Tour.
Acceptance of risk.
Each Traveler agrees and acknowledges that (i) he/she will be participating in certain activities which nature is adventurous (such as zip lining, canoeing and rainforest canopy walk) and such participation involves a degree of personal risk and is potentially dangerous, harmful or unsafe; (ii) it is his/her own responsibility to acquaint himself/herself with all relevant travel information and the nature of the itinerary, including specific travel warnings, travel restrictions, and travel rules related to COVID-19 or otherwise, which are subject to change without notice; and (iii) his/her decision to travel is made in light of consideration of this information and he/she is participating at his/her own risk.
Limitation of liability.
Indemnification
Force Majeure
Photos and marketing
The Agent reserves the right to take photographic or film records of any of its tours, to obtain the same from fellow travelers or other third parties, and/or to use such photographic or film records for promotional and/or commercial purposes. By participating in the tour, each Traveler grants the Agent a perpetual, royalty-free, worldwide, irrevocable license to use such images and likeness for publicity and promotional purposes.
Privacy policy
Any personal information that the Agent collects about a Traveler may be used for any purpose associated with the operation of a tour or to send a Traveler marketing material in relation to the Agent’s tours, services and special offers. The information may be disclosed to the Agent’s employees and agents, service providers or other suppliers to enable the Agent to operate the tour. The Agent shall otherwise treat the Traveler’s information in accordance with its privacy policy (available for viewing on its Website).
Applicable Law; Jurisdiction.
Miscellaneous.
If to the Agent:
African Conversations and Connections, LLC
Attn: Akosua Awusi
PO Box 150405 Brooklyn, NY 11215
travel@acctours.nyc

Question 2

Is a deposit required to reserve a spot?

Accepted Answer

Yes. Each tour has its specified deposit amount - typically between $100-$500.

Question 3

Are my payments refundable?

Accepted Answer

All payments are final and non-refundable. No exceptions. Payments cannot be transferred, credited, or applied to future African Conversations and Connections trips. Please review our full Terms & Conditions before booking.

Question 4

Do you offer payment plans?

Accepted Answer

Yes. Installment payment terms are outlined on each trip's booking page. If you'd like to discuss, contact us at travel@acctours.nyc

Question 5

Are flights included in the cost?

Accepted Answer

Each tour is specific - please refer to services and activities included in your itinerary.
 
If airfare is not included in your package, guests are responsible for securing their own flights to the airport specified in your itinerary, landing no later than 10pm on day one of the trip

Question 6

Do you provide airport transfers and on-the-ground transportation?

Accepted Answer

Yes, we will arrange your airport pick up and drop off at no extra cost, so long as the arrival and departure times fall within the outlined time periods. Transportation to and from programmed activities is also included.

Question 7

Do you recommend travel insurance?

Accepted Answer

Travel insurance is required for all travelers. You are solely responsible for purchasing and maintaining your own travel insurance coverage.

Your policy must provide a minimum of $200,000 USD in coverage and include, at minimum: personal injury, medical expenses, loss or damage to luggage, repatriation, and emergency evacuation.

We recommend purchasing coverage through a reputable provider such as Allianz Global Assistance, World Nomads, Faye Insurance, Seven Corners, Travel Guard, IMG or other comparable providers. Please review your policy carefully to ensure it meets these requirements.

Question 8

What's included and what extras should we expect?

Accepted Answer

Inclusions and extras vary from trip to trip but at a minimum all accommodation and transport will be included and 1 meal a day (breakfast).
 
National sites/museums are included on all our trips, 
 
Some of our trips might also recommend contributing towards a group kitty, which is a pool of funds we'll use to pay on behalf of the group. This might include paying tips to local operators and drivers.

Question 9

Could the price increase after I've paid my deposit?

Accepted Answer

We are committed to full transparency - there are no hidden fees. Once your deposit is received, your trip price is typically secured. Any adjustments to the itinerary, travel dates, duration, or accommodations may result in a revised price.

Question 10

What are the groups like?

Accepted Answer

Each of our journeys is a private, community-led experience, thoughtfully curated by a host who invites their network. Traveling within an aligned group creates space for authentic connection, shared experiences, and meaningful relationships that often extend well beyond the trip.

Question 11

Do you help with getting a visa?

Accepted Answer

Due to the pandemic, ACC Tours has halted white glove visa procurement services. Please feel free to reach out us with any visa questions via travel@acctours.nyc.

African

Conversations & Connections

Frequently asked questions